Local Shipping

S$5.00 flat rate for registered shipping within Singapore.

Order will be mailed out within 1 - 3 Working Days upon payment confirmation between Monday to Friday, and will take 2 to 4 Working Days (working day does not include weekends or public holidays) for the parcel to reach you. 

An order tracking number will be tagged to your customer account and email order status updates are sent to you for real-time parcel tracking.


International Shipping

Your shipping charge or service may vary depending to the country and weight of your package.  The shipping cost will be calculated before you complete your order.

Order will be mailed out within 1 - 3 Working Days upon payment confirmation between Monday to Friday, and will take 10 to 14 Working Days for the parcel to reach you (working day does not include weekends or public holidays) . Once the order is shipped, the parcel's tracking number and a link to the shipping carrier’s website will be updated on our customer's order page. 

Upon arrival of the order in the designated country, it will be hand-over on to an internal postal service to be sent to the designated address. The carrier will leave a delivery notice containing details on collecting the order / rearranging delivery if the recipient is absent from the designated address.

* Please keep in mind that all applicable custom charges, taxes and duties are determined by the customs agency within the destination of the country. Payment of these charges and taxes are the sole responsibility of the customer and will not be reimbursed by HANCAI. For more information, kindly contact your local customs agency.